Overview of Role:

Role: Business Operations Specialist
Company: PawSwap Services Ltd.
Location:  Working from home/based in Vancouver

Expected start date: September 2021

Job Type: Part-time with potential to move to Full-time

Who We Are…

Founded in 2015, PawSwap is a Vancouver-based community driven pet app that identifies dog-friendly businesses and locations, alongside their full dog policies, in one convenient place for dog owners. PawSwap app makes planning days with your pup easier than ever. Tired of ‘No Dogs Allowed’ signs, PawSwap’s mission is to plan, promote, and inspire dog-friendly activities, while raising awareness of businesses that are more inclusive of our four-legged best friends. Dog owners can collect Points by visiting dog-friendly businesses, and swap them out for rewards that can be enjoyed with their dogs. We have a talented group of people on our team, and while we are growing fast, we place a high priority in finding the right candidates that fit the cultural integrity of the company.


About the Role...

As the Operations Specialist, you will be responsible for the management of workflow throughout all departments. The purpose of this position is to optimize daily activities and performance of the business across the board. To be successful as an Operations Specialist, you should be committed to improving customer experiences and able to ensure operational efficiency. Ultimately, a top-notch Operations Specialist should have excellent organizational, people management, and problem-solving skills.


Duties and Responsibilities

  • Assist in the in planning, organizing and coordinating functions relating to the operation of the business both internally and externally

  • Creating automation and integrating software and tools in order to improve efficiency and achieve desired goals and expected outcomes.

  • Provide recommendations and suggestions for improvements in any aspects relating to increased performance

  • Responsible for the onboarding process of all new team members including creating job descriptions, posting new positions, screening and interviewing candidates, training new employees and ensuring that health and safety regulations, and policies and procedures are followed while maintaining and updating onboarding information, policies, and procedures as needed.

  • Interacting with customers and suppliers, answering questions, and resolving issues while having a bigger picture mentality in order to improve on overall experience

  • Responsible for managing the Member Support team while finding new opportunities to optimize systems within this department and provide additional support when needed by interacting with customers and suppliers, answering questions, and resolving issues while having a bigger picture mentality in order to improve on overall experience.

  • Test and evaluate new and existing app features to identify and help remove bugs, glitches, and other user experience issues.

  • Lead the development process, and organize and plan work while frequently checking in with design and communication managers and leadership, and run standups in oder to ship new features and improve on existing ones on time.

  • Automate current processes utilizing our current tools and software, including the integration of our CMS, with our CRM and PMS, and our internal and external communication tools. 

  • Manage Member Databases and Technical Operations utilizing company project management, marketing, and website tools such as Hubspot, Monday, and Drupal

  • Routinely communicates problems encountered, status of ongoing tickets, and time remaining to complete to relevant internal team members while keeping awareness of interconnectivity of all teams so as to identify any gaps/opportunities

  • Assist in debugging problems with information systems using a variety of analytical skills, techniques, and resources

  • Assist CEO in creating processes and systems for all areas of the company depending on company goals and objectives in a timely manner

  • Train internal team members on new tech/procedures as needed

  • Coordinate with various departments to achieve optimal work production across the board


Qualifications and Requirements

  • Excellent organizational, planning, and coordination skills

  • Proven experience in working in business operations or sales operations

  • Strong problem-solving and analytical skills

  • Good social and presentation skills

  • Excellent oral and written communication skills

  • High self-initiative with the ability to work well under pressure

  • Able to work effectively with minimal supervision

  • Knowledge of handling general office equipment

  • Proficient in technology especially Microsoft Office applications


The ideal candidate…

  • Must love dogs!

  • Will be a motivated, passionate individual looking to grow in a fast-paced, ever-changing startup environment

  • Loves connecting with people and is passionate about finding creative solutions to problems

  • Is a team player who isn’t afraid of change or taking on other roles when necessary

  • Can adapt to changing circumstances and creatively come up with solutions for online events and experiences that relate to dog owners

Please email your application to careers@pawswapapp.com and cc alizah@pawswapapp.com