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Frequently Asked Questions

General

What is PawSwap?


Tired of no dogs allowed signs, so are we. PawSwap is an app that displays all the dog-friendly businesses in the city. When you click on a business you will see their pet policy with our dog-friendly details icons. See if a business allows dogs inside, whether they have a patio or safe outdoor space to tie up your pup, if they offer a special treat for your dog, or if they can be off-leash.




I thought PawSwap was for pet-sitting?


At PawSwap, our mission has always been based around not leaving your dog home alone. With the feedback from our community and the effects of COVID-19, we decided to switch the concept while sticking to our original mission. Now instead of leaving your dog with someone else, we want to make it easy to bring your dog with you and never have to leave your pup behind. Because who doesn't want to spend more time with their dogs?




What are PawSwap Events and Activities? Are they free?


Our goal with Events and Activities is to plan and promote fun things to do with your pup! We want to make regular Events and Activities more inclusive to our four-legged friends so we have hosted things like Doggy Bootcamp, Pumpkin Patch with your Pup, 12 Days of Dog Advent Calendar, and more! Our Events and Activities range from $15+ but you can use your Points in the app to get great discounts.




How do I use the app?


We’re so glad you asked! Head on over to our ‘How it Works’ Page here and we can show you the ropes.

If you still have questions, feel free to contact us here.





Points

I don't understand Points, why have them?


As PawSwap grows, we will be adding in more Rewards to the app that can be redeemed using your Points that you've collected by visiting pet-friendly locations. One of our most popular rewards is discounts to our dog-friendly events. These will be added back once COVID restrictions allow small outdoor activities. But start saving up your Points, cause tickets to Events sell out quick!




The app won't let me redeem Points. What do I do?


Firstly, head to the App Store, search ‘PawSwap’ and make sure you’ve got the most up to date version of the app downloaded. If this looks good, check that you have the most recent iOS software installed by navigating through IPhone Settings > General > Software Update. Still not working? Try these 3 simple steps:

1. Make sure you’re in cell-phone range when attempting to collect Points. 2. Ensure your Wi-Fi is turned ON when collecting Points. Yes, Wi-Fi! This might sound confusing, but it will improve the GPS accuracy, making it easier for the PawSwap app to confirm your location. Even if you are not in a Wi-Fi zone, please turn your Wi-Fi on before opening the PawSwap App to collect your Points. 3. Zoom into the location to ensure you are as close as possible. Collecting Points will work when you either see a circle around the orange beacon, or when you are close enough to the orange beacon. See screenshots below for an example. If you do not see this, please close out and reopen the app.
If you’re still having issues with redeeming Points, contact us here and we can help you out.





App Issues

The app isn't working for me.


Oh no! We are still new, and appreciate all feedback so we can fix and improve the app. Please contact us here and we will look into it right away.




How do I change my address/phone number/password/photo/location?


With the PawSwap App, changing your information is easy! Just log into the app, head over to the ‘Redeem’ tab and tap the settings wheel icon beside your name.

Any account changes can be made by filling in the ‘Account Changes’ form, unless you need to change your address, which can be done by tapping ‘Change your Address’ in the Settings menu.




My GPS isn't accurate. What do i do?


Is your GPS showing a land far away from your current location? First things first, head into your iPhone Settings, scroll down to the PawSwap App and make sure your location settings are set to ‘While using the app’ and that ‘Precise Location’ is turned on.

Still not working? Let us know here and we can help you get to the bottom of it.





Dog-friendly Businesses

I don't see one of my favourite dog-friendly locations on the PawSwap map.


We are continuing to add new businesses every day to the PawSwap app. Don't see one, please help us out by letting us know here.




I thought dogs weren't allowed at resturants?


PawSwap is expanding throughout Canada where restrictions vary depending on Province. Please check out the dog-friendly details to find out what is and isn't allowed in your area.




Who is finding this information on businesses?


No bots here! Our team of dog owners and lovers are the ones behind finding all these dog-friendly locations. We want to save you the time trying to find their policies on websites or having to call them.




How do I suggest an edit for a location?


Did a business recently undergo some changes that you think we should know about? Perhaps they have added, or removed, dog-friendly features such as a patio or treats? We’d love to hear about this so we can keep our members up to date. You can let us know about any changes you’ve noticed via the PawSwap app, and we’d be happy to update our information. Simply tap the wheel icon beside your name in the Redeem Tab to access our Settings, and there you’ll find a ‘Have a Suggestion?’ button.





 
 
Have a couple more questions? No problem! Contact us here.