Frequently Asked Questions
What is PawSwap?
Tired of no dogs allowed signs, so are we. PawSwap is an app that displays all the dog-friendly businesses in the city. When you click on a business you will see their pet policy with our dog-friendly details icons. See if a business allows dogs inside, whether they have a patio or safe outdoor space to tie up your pup, if they offer a special treat for your dog, or if they can be off-leash.
I thought PawSwap was for pet-sitting?
At PawSwap, our mission has always been based around not leaving your dog home alone. With the feedback from our community and the effects of COVID-19, we decided to switch the concept while sticking to our original mission. Now instead of leaving your dog with someone else, we want to make it easy to bring your dog with you and never have to leave your pup behind. Because who doesn't want to spend more time with their dogs?
What are PawSwap Events and Activities? Are they free?
Our goal with Events and Activities is to plan and promote fun things to do with your pup! We want to make regular Events and Activities more inclusive to our four-legged friends so we have hosted things like Doggy Bootcamp, Pumpkin Patch with your Pup, 12 Days of Dog Advent Calendar, and more! Our Events and Activities range from $15+ but you can use your Points in the app to get great discounts.
How do I use the app?
I don't understand Points, why have them?
As PawSwap grows, we will be adding in more Rewards to the app that can be redeemed using your Points that you've collected by visiting pet-friendly locations. One of our most popular rewards is discounts to our dog-friendly events. These will be added back once COVID restrictions allow small outdoor activities. But start saving up your Points, cause tickets to Events sell out quick!
The app won't let me redeem Points. What do I do?
1. Make sure you’re in cell-phone range when attempting to collect Points.
If you’re still having issues with redeeming Points, contact us here and we can help you out.
The app isn't working for me.
Oh no! We are still new, and appreciate all feedback so we can fix and improve the app. Please contact us here and we will look into it right away.
How do I change my address/phone number/password/photo/location?
With the PawSwap App, changing your information is easy! Just log into the app, head over to the ‘Redeem’ tab and tap the settings wheel icon beside your name.
Any account changes can be made by filling in the ‘Account Changes’ form, unless you need to change your address, which can be done by tapping ‘Change your Address’ in the Settings menu.
My GPS isn't accurate. What do i do?
Still not working? Let us know here and we can help you get to the bottom of it.
I don't see one of my favourite dog-friendly locations on the PawSwap map.
We are continuing to add new businesses every day to the PawSwap app. Don't see one, please help us out by letting us know here.
I thought dogs weren't allowed at resturants?
PawSwap is expanding throughout Canada where restrictions vary depending on Province. Please check out the dog-friendly details to find out what is and isn't allowed in your area.
Who is finding this information on businesses?
No bots here! Our team of dog owners and lovers are the ones behind finding all these dog-friendly locations. We want to save you the time trying to find their policies on websites or having to call them.