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Frequently Asked Questions

How do I use the app?

We’re so glad you asked! Head on over to our ‘How it Works’ Page here and we can show you the ropes.
If you still have questions, feel free to contact us here.



How do I change my address/phone number/password/photo/location?

With the PawSwap App, changing your information is easy! Just log into the app, head over to the ‘Redeem’ tab and tap the settings wheel icon beside your name.

Any account changes can be made by filling in the ‘Account Changes’ form, unless you need to change your address, which can be done by tapping ‘Change your Address’ in the Settings menu. 


How do I suggest an edit for a location?


Did a business recently undergo some changes that you think we should know about? Perhaps they have added, or removed, dog-friendly features such as a patio or treats? We’d love to hear about this so we can keep our members up to date.


You can let us know about any changes you’ve noticed via the PawSwap app, and we’d be happy to update our information. Simply tap the “Report incorrect doggy details” icon underneath the doggy details of the location in the app, tap yes, and fill out the form to let us know which details are incorrect.


My GPS isn't accurate. What should I do?


Is your GPS showing a land far away from your current location? First things first, head into your iPhone Settings, scroll down to the PawSwap App and make sure your location settings are set to ‘While using the app’ and that ‘Precise Location’ is turned on.

Still not working? Let us know by visiting, and we can help you get to the bottom of it.


The app won't let me redeem Points. What should I do?

Firstly, head to the App Store, search ‘PawSwap’ and make sure you’ve got the most up to date version of the app downloaded. If this looks good, check that you have the most recent iOS software installed by navigating through IPhone Settings > General > Software Update. 


Still not working? Try these 3 simple steps:

1. Make sure you’re in cell-phone range when attempting to collect Points. 


2. Ensure your Wi-Fi is turned ON when collecting Points. Yes, Wi-Fi! This might sound confusing, but it will improve the GPS accuracy, making it easier for the PawSwap app to confirm your location. Even if you are not in a Wi-Fi zone, please turn your Wi-Fi on before opening the PawSwap App to collect your Points.


3. Zoom into the location to ensure you are as close as possible. Collecting Points will work when you either see a circle around the orange beacon, or when you are close enough to the orange beacon. See screenshots below for an example. If you do not see this, please close out and reopen the app.

If you’re still having issues with redeeming Points, contact us here and we can help you out.

Have a couple more questions? No problem! Contact us here.


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